Last updated: 5 May 2025

At Hot Chocolate Trust, we are committed to protecting your privacy. This Privacy and Cookie Policy explains how we collect, use, and protect your information when you use our website https://www.hotchocolate.org.uk.

1. Who we are

Hot Chocolate Trust is a registered Scottish charity (Charity No. SC040314) working alongside young people in Dundee. Our website provides information about our work, how to get involved, and how to support us.

2. What information we collect

We may collect and process the following information:

• Personal information you voluntarily provide, such as your name, email address, or contact details (e.g., via contact forms or newsletter sign-ups).

• Donation information if you give through our website, including your name, email, and payment details (processed securely by third-party providers).

• Technical information such as your IP address, browser type, operating system, and pages visited, through cookies and analytics tools.

3. How we use your information

We use your information to:

• Respond to enquiries and provide information you request.

• Send newsletters or updates (if you’ve opted in).

• Process donations and maintain donation records.

• Improve and manage our website and services.

We only use your data when we have a legal basis to do so, such as your consent, our legitimate interests (e.g., promoting our work), or legal obligations.

4. How we store and protect your information

Your data is stored securely and only accessed by authorised personnel. We do not keep your data longer than necessary, and we take appropriate technical and organisational measures to protect it.

5. Sharing your data

We do not sell or share your personal data with third parties for marketing purposes.

We may share data with trusted service providers (such as email newsletter platforms or donation processors) who help us deliver our services — but only under strict confidentiality agreements and data protection obligations.

6. Your rights

You have the right to:

• Access the personal data we hold about you.

• Correct inaccuracies in your data.

• Withdraw consent or object to processing.

• Request the deletion of your data (where appropriate).

• Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, please contact us at:
📧 info@hotchocolate.org.uk

7. Cookies

Cookies are small text files placed on your device when you browse our website. They help us understand how visitors use our site and improve your experience.

Types of cookies we use:

• Essential cookies: Necessary for the website to function properly.

• Analytical cookies: Help us understand how users interact with the site (e.g., via Google Analytics).

You can control or delete cookies through your browser settings. For more information, visit www.aboutcookies.org.

Note: By continuing to use our site, you consent to the use of cookies unless you disable them in your browser.

8. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with the updated date.

Contact us
If you have any questions about this policy or how we handle your data, please get in touch:
Hot Chocolate Trust
The Steeple Church, Nethergate, Dundee, DD1 4DG
admin@hotchocolate.org.uk